Received by IAATI Past President Daan Nel

Telesure Investment Holdings Insurance Investigator, Neels De Jager, conducted an investigation into 
a claim filed on March 18, 2024, for an alleged carjacking of a 2021 Nissan Patrol valued at 
1,546,200 Rands (approximately $90k US) occurring at Wonderpark Mall, Pretoria.

Investigation Highlights:
- Surveillance footage showed suspects already inside the vehicle before the victims entered.
- Victims appeared calm and cooperative, contradicting carjacking claims.
- Cartrack trip data revealed: Inconsistent travel details and activities

- Neels De Jagers' meticulous investigation rejected the fraudulent carjacking claim, preventing a 
significant insurance loss and demonstrating excellence in cross-border collaboration and data 
analysis.

Congratulations, Insurance Investigator Neels De Jagers, for all your hard work as this year’s 
recipient of the IAATI Insurance Investigator of the Year Award.